The restaurant industry generates over $4 trillion to the global economy, and employs at least 50 million people (possibly as many as 100 million). As with any industry, there is potential for the use of AI in various aspects of it, from back-office operations like booking and ordering systems, through to personalised marketing and staff…
Large organisations have always struggled with having an agreed, corporate-wide set of data for things that cross organisational boundaries: customers, products, locations, assets etc. A dedicated multi-billion-dollar software market, master data management (MDM), grew up to address this issue. Why is it so hard to get a single list of customers or products? The average…
More than three years after the generative AI explosion that started with ChatGPT, we are seeing a distinctly mixed picture in terms of AI adoption and productivity. In February 2026, the Goldman Sachs Chief Economist assessed the effect of AI on US productivity as “basically zero”, and multiple studies have found that the failure rate…