MDM Landscape

The MDM Landscape Q2 2021

Master data management (MDM) is the software and set of supporting processes to support the handling of data that traverses an organization.  Customer data and product data are the best-known examples, but many other data fits into the same category, for example data on suppliers, assets, locations, staff, contracts etc.  This master data is often duplicated across the many computer systems of a large enterprise, with the competing versions of such data causing problems when you need to take a view across the business.  For example, if you want to know your profitability by customer, then the revenues and costs associated with each customer need to be consistently stored, allocated and calculated.

Specialist MDM software initially focused on customer or product data in distinct markets, but in the last decade or so this changed significantly.  In 2003 the first “multi-domain” MDM software appeared, designed from scratch to be able to handle all kinds of master data domains, and the vendors that previously focused on customer or product data gradually adapted their products and market positioning in response.  Although in reality some MDM vendors focus heavily on product or customer data even today, it is normal for a typical master data project to contain several different data domains, even if its focus is on just one.  Reference data, such as currency and country codes and ISO industry classifications, is now frequently deemed within the scope of master data.  Some vendors offer cut-down versions of their products specifically targeting reference data, as this is seen as an easy entry point due to reference data being less volatile than most master data.

The adoption of MDM has been driven mostly by business need, either by regulatory requirements (especially in finance and pharmaceuticals) or simply the need to get a better handle on the data in an organization as companies focus on more digital initiatives.  This greater involvement of business people has seen the maturing of data governance as a discipline.  Most MDM products now offer at least some level of support for data governance processes, such as dashboards for data stewards, and workflow capabilities to handle data that requires manual intervention to iron out inconsistencies or quality issues.

MDM software has also had to adapt to the gradual but steady and far-reaching migration of core enterprise IT applications from on-premise to the cloud.  As a critical mass of applications become deployed in the cloud rather than the corporate data centre, MDM systems need to adapt to that reality and be capable of being deployed in either a public or private cloud, on premise or a hybrid configuration. Depending on which survey you read, perhaps a third of enterprise IT budgets are now devoted to cloud computing, and virtually all MDM vendors are seeing faster growth in their cloud computing deployments than on-premise.  One consequence of this fragmentation of location for the sources of master data is the awareness that MDM vendors may need to support a federated deployment strategy rather than one based on monolithic MDM hubs.  Although just a few MDM vendors have any real level of support for this, or even much understanding of the implications of it, there are signs of movement on this front in 2021.

In general, master data software nowadays tends to incorporate a wide range of data management capability, whether developed in-house or provided by partners or via OEM of 3rd party tools.  Certainly, MDM goes hand in hand with data integration and especially with data quality, and now with support for data governance.  Demand for broader solutions has also seen some mergers and acquisition activity as vendors seek to widen their capabilities.  For example, in June 2021 Precisely purchased Winshuttle, which itself had quite recently bought the MDM vendor EnterWorks.  Such activity is likely to increase as the industry consolidates in response to customers trying to get greater control over their wide-ranging data in order to enable more responsive and better business decisions.

We calculate the pure software license revenue for MDM software at $918 million, maintenance revenue at $284 million and MDM professional services revenue of the software vendors at $467 million.  Our research shows that on average the people costs of an MDM project are four times that of the software license cost, so there is clearly a large and separate consultancy market associated with MDM.

The main vendors in the market are summarised in the diagram below.

The landscape diagram represents the market in three dimensions.  The size of the bubble represents the customer base of the vendor, i.e. the number of corporations it has sold MDM software to, adjusted for deal size.  The larger the bubble, the broader the customer base, though this is not to scale.  The technology score is made up of a weighted set of scores derived from: customer satisfaction as measured by a survey of reference customers [*], analyst impression of the technology, maturity of the technology in terms of its time in the market and the breadth of the technology in terms of its coverage against our functionality model.  Market strength is made up of a weighted set of scores derived from: MDM revenue, growth, financial strength, size of partner ecosystem, (revenue adjusted) customer base and geographic coverage.  The Information Difference maintains profiles on each vendor that go into more detail.  Customers are encouraged to carefully look at their own specific requirements rather than high-level assessments such as the Landscape diagram when assessing their needs.  We maintain a comprehensive MDM functionality model and evaluation approach (MDM Select) that we offer to customers.

A significant part of the “technology” dimension scoring is assigned to customer satisfaction, as determined by a survey of vendor customers.  In this research cycle the vendor with the happiest customers was Viamedici, followed closely by Magnitude and Ataccama, and then Winshuttle (now acquired by Precisely) and TIBCO. Congratulations to those vendors.

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(*) In the absence of sufficient completed references, a neutral score was assigned to this factor.

Below is a list of the significant MDM vendors.

VendorBrief DescriptionWebsite
AkeneoPIM vendor.www.akeneo.com
AllSightSaaS vendor that populates an intelligent Customer 360 through synthesis, inferences and analytics.www.allsight.com
AtaccamaVendor with integrated data quality, data governance & MDM offering.www.attacama.com
BluestonePIM vendor.www.bluestonepim.com
CadisEnterprise data management vendor specializing in financial services industry.www.cadisedm.com
CluedinCloud-based MDM and data quality vendor.www.cluedin.com/modern-mdm
ContentservProvides retailers and brands a “Product Experience Platform” combining MDM, PIM, DAM, and Marketing Experience Management in a single stack.www.contentserv.com
D&B PurismaCustomer hub software acquired by business services giant D&B.www.pursima.com
Dell BoomiServices arm of Dell now has a cloud-based MDM software product.www.boomi.com/mdm
DenodoMDM vendor with emphasis on data virtualisation.www.denodo.com
Global IDsNew York-based vendor with an emphasis on data governance.www.globalids.com
Golden SourceUK vendor specializing in financial services industry.www.thegoldensource.com
GXSVendor specializing in product master data but which can manage other data domains.www.gxs.com
www.gxsproductmasterdata.com
hybrisVendor specializing in product master data and eCommerce. Now part of SAP.www.hybris.com
IBMIndustry giant with comprehensive MDM offerings across all data domains and implementation styles.www.ibm.com
Indus Valley Partners (IVP)Enterprise data management vendor specializing in the buy side of the capital markets.www.ivp.in
InformaticaInformatica offers a modular, end-to-end, multi-domain MDM that’s unified, flexible and scalable. Built on Intelligent Data Platform (IDP), MDM provides master data-fueled business apps such as Product 360, Supplier 360, Customer 360, Customer 360 for Salesforce, Relate 360 that are designed to address key business challenges every organizations face. Informatica’s MDM solution combines Data as a Service (DaaS), Data Quality, and Business Process Management.www.informatica.com
Information Builders (IBI)Provider of Enterprise BI, MDM, Data Quality and Integration. Offers iWay Master Data Suite, OMNI packaged solutions for healthcare, and OMNI-Gen MDM automation technology. www.informationbuilders.com
InnovitMDM vendor.www.innovit.com
InRiverProduct Information Management vendor with its HQ in Sweden. www.inriver.com
InterSystemsVendor using an object database combined with an application integration platform to provide MDM.www.intersystems.co.uk
LansaVendor with PIM and eCommerce tool amongst a broader software portfolio.www.lansa.com
LiaisonCloud-based MDM software with an emphasis on product data.www.liaison.com
Magnitude SoftwareProvider of data management and analytics solutions including Agility PIM, Kalido MDM, and a portfolio of data connectivity, process analytics and process automation offerings.www.magnitude.com
NaveegoA hybrid and multi-cloud data accuracy product using artificial intelligence.www.naveego.com
OracleDatabase and applications giant with several MDM solutions.www.oracle.com
PimcoreOpen-source MDM vendor.www.pimcore.com
Pitney Bowes SoftwareA large vendor that in 2012 launched an MDM product based on a graphical database.www.pb.com
PreciselyData management vendor that acquired Winshuttle in mid 2021.www.precisely.com
ProfiseeVendor with an offering complementary to, and based upon, the Microsoft MDS platform. www.profisee.com
ProspectaAustralian MDM vendor.www.prospecta.com
QADVendor specializing in product master data.www.qad.com
ReltioMaster data cloud solution specializing in life sciences.www.reltio.com
RiversandMulti-domain master data provider specializing in product data.www.riversand.com
RollstreamVendor specializing in supplier master data.www.rollstream.com
SalsifyProduct content management vendor.www.salsify.com
SAPApplications giant with its own MDM solution.www.sap.com
SASThe privately held software giant has a multi-domain MDM solution.www.sas.com
SemarchyHybrid, "Intelligent Data Hub" multi-domain MDM vendor focused on governance, quality, catalogue and workflows in parallel.www.semarchy.com
Sigma SystemsVendor with catalogue management, order management and provisioning software. www.sigma-systems.com
SmartcoEnterprise data management vendor specializing in financial services industry.www.smartco.com
Software AGVendor of multi-domain MDM, BPM, and SOA solutions.www.softwareag.com/mdm
sparesfinderVendor specializing in the mastering of spares part data.www.sparesfinder.com
Stibo SystemsStibo Systems provide a multi-domain solution that supports large data sets at scale. It has a strong presence in Manufacturing, Distribution, and Retail.www.stibosystems.com
SupplyOnSupply chain management vendor with MDM capability. www.supplyon.com
SynitiEnterprise data management vendor.www.syniti.com
TalendOpen source vendor with an MDM suite.www.talend.com
TeradataDatabase giant with its own MDM solution. www.teradata.com
TIBCOTIBCO EBX is a model-driven, multi-domain MDM product with an emphasis on collaborative data governance. www.tibco.com/products/tibco-ebx-software
VeevaProvides cloud-based multi-domain MDM software to the life sciences industry.www.veeva.com
veratoProvide identity management software and data, crossing the boundaries between MDM, data quality and data broker.www.verato.com
VerdantisProvides cloud-based MDM software for the material and product domains with self-service and turnkey delivery models.www.verdantis.com
ViamediciGerman MDM vendor specializing in MDM for manufacturing and distribution with real-time data provisioning and integrated configuration rule engine.www.viamedici.com
VisionWareMDM vendor based in UK and US specializing in healthcare, financial services and local government with their MultiVue product.www.visionwareplc.com
WinshuttleData management and process automation vendor providing a multi-domain MDM solution called EnterWorks. Acquired by Precisely in June 2021.www.winshuttle.com